Welcome to the Chicken Express application. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you use our application and tell you about your privacy rights.
1. Information We Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: includes customer name and display profile.
- Contact Data: includes telephone / mobile numbers and delivery address.
- Location Data: The application requires location access (GPS) to accurately determine your delivery location, connect your order to the nearest available branch, and allow real-time delivery tracking.
- Order & Transaction Data: includes meal selections, customization notes, order status history, and delivery details.
- Usage Data: includes information about how you interact with our menu and application features.
2. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To process, prepare, and deliver your food orders efficiently.
- To verify your identity and authenticate login securely via OTP verification.
- To route orders to the closest branch that can fulfill all your requested items.
- To send real-time notifications about the preparation and delivery progress of your order.
- To manage customer service inquiries and support requests.
- To maintain security and prevent fraudulent activities during the ordering process.
3. Disclosure of Your Personal Data
Your data is shared exclusively with our authorized restaurant branches, designated delivery drivers, and trusted cloud infrastructure providers (such as Google Cloud and Firebase) strictly for the purpose of fulfilling your order. We do not sell, rent, or trade your personal data to any external third parties or advertising networks.
4. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All data transmitted between the app and our servers is fully encrypted using modern SSL/TLS cryptographic protocols.
5. App Permissions
For the application to function correctly, it may request the following permissions:
- Location Permission: Required to pinpoint your delivery address and route orders to the nearest branch. Denying this permission may require manual address selection.
- Notifications Permission: To notify you immediately when your order is confirmed, prepared, and on its way.
6. User Rights & Data Deletion
In full compliance with Google Play and Apple App Store user data policies, you have the right to request the deletion of your account and all associated personal data at any time:
Alternatively, you may submit a data deletion request by contacting our support team via email at omarabdelbaset2003@gmail.com.
7. Changes to the Privacy Policy
We may update our Privacy Policy from time to time. You are advised to review this page periodically for any changes. Changes are effective when they are posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact our system administration or Chicken Express support:
- Application: Chicken Express
- Email: omarabdelbaset2003@gmail.com
- Country: Republic of Iraq